Consistent and unbiased quality checks on calls
Real-time insights on agent performance across multiple calls
Analyze customer calls in a fraction of the time it takes a human
Consistent and unbiased quality checks on calls
Audiolyze
Why Audiolyze?
A typical call center setup consists of agents taking calls, as well as quality supervisors monitoring a fraction of calls for quality purposes. In a typical call center, no more than 5% of calls are monitored.
Audiolyze is the solution to getting the most out of your call center
AI powered transcription of incoming voice calls from most languages to English.
Voice Transcription
Sentiment Analysis
Observe and evaluate shifts in both agent and customer sentiments throughout the conversation. Capture live customer reactions and perceptions regarding your offerings. Quickly uncover key insights into the emotional undertones of your customers.
Business Insights
Identify speakers and score based conversation based on custom metrics.
Generate deep business insights from call analysis.
On Prem or Cloud
Run it in cloud or on your own premises. We cater to both solutions as per your needs
